{"id":5460,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T18:13:42","guid":{"rendered":"https:\/\/www.seconduse.nl\/elements\/faq\/"},"modified":"2025-11-13T11:03:03","modified_gmt":"2025-11-13T10:03:03","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.seconduse.nl\/en\/elements\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

<\/b>Second Use - Frequently Asked Questions<\/span><\/b><\/h3><\/div>\n\n
    \n
  1. \n

    What is Second Use B.V. and what do you offer?<\/strong><\/p>\n

      \n
    • Second Use B.V. is a company that focuses on sustainable electronics. We offer high-quality refurbished electronic devices, such as smartphones, laptops, and tablets, at affordable prices.<\/li>\n<\/ul>\n<\/li>\n
    • \n

      Are the products you sell reliable?<\/strong><\/p>\n

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      • Absolutely. Our products undergo strict quality controls and are extensively tested. We strive for reliable, high-quality electronics that meet our quality standards.<\/li>\n<\/ul>\n<\/li>\n
      • \n

        What does “refurbished” mean at Second Use?<\/strong><\/p>\n

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        • Refurbished means that our technicians have carefully inspected each product, repaired any defects, and ensured that it meets the highest standards again. This extends the lifespan of electronic devices.<\/li>\n<\/ul>\n<\/li>\n
        • \n

          What about the warranty on your products?<\/strong><\/p>\n

            \n
          • We offer a warranty on all our refurbished products. The warranty period varies per product and is clearly stated at the time of purchase.<\/li>\n<\/ul>\n<\/li>\n
          • \n

            What happens if I am not satisfied with my purchase?<\/strong><\/p>\n

              \n
            • At Second Use, we stand behind our products. If you are not satisfied, you can return the product within a certain period in accordance with our return policy.<\/li>\n<\/ul>\n<\/li>\n
            • \n

              Are the prices at Second Use competitive?<\/strong><\/p>\n

                \n
              • Yes, we aim for affordable prices for high-quality refurbished electronics. Our goal is to make sustainable choices accessible to a wide audience.<\/li>\n<\/ul>\n<\/li>\n
              • \n

                What about the privacy of my data at Second Use?<\/strong><\/p>\n

                  \n
                • We highly value privacy. Our privacy policy ensures the protection of personal data, and we only share this information in accordance with applicable laws and regulations.<\/li>\n<\/ul>\n<\/li>\n
                • \n

                  Are accessories included with the purchase of a product?<\/strong><\/p>\n

                    \n
                  • The inclusion of accessories varies per product and is clearly stated in the product description. In most cases, we supply the necessary accessories.<\/li>\n<\/ul>\n<\/li>\n
                  • \n

                    How can I contact customer service?<\/strong><\/p>\n

                      \n
                    • For questions or assistance, you can contact our customer service via klantenservice@seconduse.nl, or use the contact form on our website.<\/li>\n<\/ul>\n<\/li>\n
                    • \n

                      Do you also support recycling programs for old electronics?<\/strong><\/p>\n

                        \n
                      • Yes, we encourage sustainability. If you have old electronics, you can use our recycling program, where we responsibly handle electronic waste. Contact us for more information.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":4318,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5460","page","type-page","status-publish","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/pages\/5460","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/comments?post=5460"}],"version-history":[{"count":1,"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/pages\/5460\/revisions"}],"predecessor-version":[{"id":5461,"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/pages\/5460\/revisions\/5461"}],"up":[{"embeddable":true,"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/pages\/4318"}],"wp:attachment":[{"href":"https:\/\/www.seconduse.nl\/en\/wp-json\/wp\/v2\/media?parent=5460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}